Privacy Policy

Last updated: 2025-12-18

This Privacy Policy explains how personal data is collected, used, stored, and disclosed when you use the See Attached service (the "Service").

The Service operates by processing emails and attachments sent to See Attached email addresses and returning automated responses by email.

1. Who We Are

See Attached is a product of Palm 83 Pte. Ltd., a company incorporated in Singapore.

For the purposes of applicable data protection laws, Palm 83 Pte. Ltd. acts primarily as a data processor, processing data on user instructions. In limited circumstances, it may act as a data controller for operational, security, and compliance-related data.

Contact:
Email: [email protected]

2. What Data We Process

2.1 Data You Provide

When you use the Service, we may process:

• Your email address
• The content of your email instructions
• Attachments you submit (e.g. documents, PDFs, images)
• Any personal data contained within such content

You are responsible for ensuring that you have a lawful basis to submit any personal data or confidential information contained in emails or attachments.

2.2 Technical and Operational Data

We may also process:

• Email metadata (such as timestamps and message identifiers)
• Logs relating to service operation, security, and abuse prevention
• Outputs generated in response to your instructions

3. Purposes of Processing

We process data solely to:

• Provide and operate the Service
• Execute user instructions and generate responses
• Maintain service security, reliability, and integrity
• Prevent misuse and comply with legal obligations

Customer content is not used to train general-purpose machine learning models, unless explicitly stated otherwise.

4. Legal Basis for Processing

Depending on the circumstances, processing is based on:

• Performance of a contract (providing the Service)
• Legitimate interests (security, service reliability, and abuse prevention)
• Consent, where required by applicable law

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above:

• Raw emails and attachments are retained for a limited period, typically no longer than necessary to process the request and ensure delivery
• Generated outputs may be retained briefly to enable response delivery
• Operational and security logs are retained for audit and protection purposes

Data is deleted or anonymised once it is no longer required, subject to legal obligations.

6. Data Sharing and Sub-Processors

We may engage trusted third-party service providers (sub-processors), including:

• Cloud infrastructure providers
• Email delivery services
• AI processing providers

Sub-processors act only on our instructions and are subject to appropriate contractual and security safeguards.

Data may be processed outside Singapore. Where required, appropriate cross-border transfer safeguards are implemented.

7. Security Measures

We implement reasonable technical and organisational measures to protect personal data, including:

• Encryption in transit
• Access controls and least-privilege principles
• Monitoring and logging for security purposes

You acknowledge that no electronic transmission or storage system is completely secure.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability

Requests can be submitted to [email protected].

9. Third-Party Personal Data

If you submit personal data relating to third parties, you confirm that you have obtained all necessary rights, permissions, and consents to do so.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be published with the updated date indicated above.

11. Contact

For questions or requests relating to privacy and data protection:

Email: [email protected]